ಮರುಪಾವತಿ ಮತ್ತು ರದ್ದತಿ

How access works

You buy access to one pooja for 1 week, 1 month or 3 months. Access ends automatically; there is nothing to cancel and nothing renews. Buying again while access is active adds the new period to the end.

Online payments are not open yet. Until they are, access is granted by our team free of charge, so there is nothing to refund.

Cancelling a purchase

Access is digital content delivered straight away. If you live in the United Kingdom or the European Union you normally have 14 days to cancel an online purchase; for digital content that right ends once access starts, and at checkout we ask you to agree to immediate access and confirm you understand this.

When we refund

• A fault on our side (audio that does not play, missing steps or text) that we cannot fix within 2 working days of your report: a full refund, or an extension of your access if you prefer.
• You were charged twice for the same pooja and period, or charged a different amount from the price confirmed at checkout: a refund of the difference or the duplicate.

We do not normally refund access that has been used, or the unused part of an access period, except where the law requires it.

How to ask for a refund

• Email hello@aaradhyah.com from the address on your account.
• Tell us the pooja, the date of purchase and, if you have it, the payment reference from your receipt. Never send card details.
• We acknowledge your request within 2 working days and tell you our decision within 5 working days.

When a refund is approved, your access to that pooja ends at the same time. The refund goes back to the card or account you paid with. Your bank usually shows it within a few working days after we process it.

If you disputed a payment with your bank, please tell us: we cannot refund a payment that is already under a chargeback.

Prices and taxes by region

Prices are shown and charged in the currency of your region. We work out your region from your connection when you first visit; you can change it at any time with the region and currency switcher, and your choice is saved to your account.

Regions, currencies and how prices are labelled:

• India: INR, incl. GST
• United Kingdom: GBP, incl. VAT
• United States: USD, no tax note
• Canada: CAD, no tax note
• Australia: AUD, incl. GST
• New Zealand: NZD, incl. GST
• Singapore: SGD, incl. GST
• Malaysia: MYR, no tax note
• United Arab Emirates: AED, incl. VAT
• Gulf countries: USD, no tax note
• Europe: EUR, incl. VAT
• Rest of the world: USD, no tax note

Where a price says "incl. VAT" or "incl. GST", that tax is included in the price shown. Other prices are shown without a tax note. We do not add tax at checkout.

When you start checkout, your price is confirmed for 15 minutes. If your card was issued in a different region, we charge the price of the card's region when it is lower, and otherwise the price you were shown. Prices in Indian rupees are for cards issued in India.

Refunds are paid in the currency you were charged. Your bank may use a different exchange rate than the one on the day you paid.

Help and support

For anything else (signing in, a pooja that does not play, the wrong region or language, festival dates for your city) email hello@aaradhyah.com. Include the page address and, for playback problems, your device and browser. We answer every message personally, in English, usually within two working days.

Before writing: signing out and back in fixes most access problems, and the language and region can be changed at the bottom of every page.

Contact us

Email hello@aaradhyah.com for any question about these documents, your account, your data, a purchase or a refund. We reply personally, usually within two working days.